Frequently Asked Questions

How can I place an order?
1) Browse the albums or brands from left hand sidebar of the website and make your choice from the wide range of available products.
2) Once you find your desired design or product CLICK on the picture and you will be taken on the product's detail page. Fill the required information (if any) and the quantity and then click on Add to Cart.
3) You will now see that the items are added in your cart which is located on extreme top right side. You can view cart to add or remove products, you can do that by reducing quantity of product and clicking blue refresh button or delete product by clicking red cross sign.
4) Once done reviewing your cart you can click CONTINUE SHOPPING or proceed to check out by clicking CHECK OUT.
You will be asked to either proceed as a GUEST CUSTOMER or REGISTER. (once you register you can just log in next time and save time)
5) Follow few simple steps by filling required information such as PAYMENT ADDRESS, SHIPPING ADDRESS (Both can be different or same), SHIPPING OPTION, PAYMENT TERMS and then click CONFIRM.
What discount you offer on bulk purchase?
We are pleased to offer our discount packages as follows:
5% discount on purchase of 12+ suits
10% discount on purchase of 25+ suits
15% discount on purchase of 50+ suits
20% discount on purchase of 100+ suits
Can I suggest changes to an outfit?
Sure! Whatever dress you choose to order we’ll let you customize it all the way from top to bottom! Feel free to contact our designer at any time with suggestions. We can customize any outfit the way you want including color, size, embroidery, design, pattern, etc.
How can I get your size chart?
For size chart, please visit: http://www.qameez.com/size-chart
How can I make sure that you will supply the originals and not the replicas?
Original and Genuine suits comes in individual packing and polybag with the brand mentioned and you will yourself understand whether it is genuine or replica, if you are a regular customer of these brands. Sometimes if it is not in their packing, then you will see their brand name and tag on border or on the end of the suit in every yard. There is a big difference in replicas. Yes we also supply replicas but we mention it prior to sale. Mainly the pictures which you see in bridal wear and party wear are mostly replicas and are custom made by us and will be exactly as shown in the picture but designer dresses and branded suits are all genuine and originals.
How long would it take to dispatch the ordered items?
Delivery time differs from product to product. It is mentioned in each product's description. If your order is of combined items then maximum time period from ordered products will be counted.
How can I check the status of my order?
Click on Order History on the bottom of our website to see the status. You will also be notified about the status via email.
Do you offer free shipping world wide on all your offered products?
Yes as a promotional offer we are currently offering FREE shipment world wide for a limited time period on orders over US$350. If your total billed amount is less than US$350 then we offer discounted shipment rates on combined products as US$25 for first item and US$7 for each additional item.
NO ANY MINIMUM PURCHASE LIMIT IF YOU WANT DELIVERY WITHIN PAKISTAN. Shipment within Pakistan is FREE, no matter what the total billed amount is.
How shall I make the payment?
Acceptable modes of payment are via:
1) Money Exchange Western Union
2) Money Exchange Moneygram
3) Online Paypal
4) Online MoneyBookers/Skrill – (Visa / Master / American Express accepted)
5) Via Direct Bank Transfer
Details will be provided when you checkout.
In party wear or bridal wear what fabric are you using?
We are specialized in manufacturing and supplying export standard Party wears and Bridal wears in both heavy and lighter fabrics such as silk, crepe, raw-silk, kataan, charmeuse, crepe tissue, chiffon, satins, georgette, organza, net, khaadi, karandi, crushed fabric, banarsi, atlas, jamawar and velvet.
Once you ship the goods, in how many days it will reach me?
We ship our orders through express delivery. Once your parcel is dispatched, it will reach you in 2-3 working days.
If there is any defect in your material then what do you do?
We have strict control of inspection and quality checking. There is always a re-check of each and every single piece before dispatching it to our customers. ALHAMDULILLAH, we have no any single complain history. Don’t worry about this, we are here to take care of everything. We have all well experienced and trained professionals in our team. We assure you that there will be never any situation from our side due to which you will have to claim your money back as we do not want a one time business. We want regular business, long term business and voluminous business. We absolutely understand that customer satisfaction is very essential to keep the business in running mode.
In your stitched dresses, is there material inside for alterations when required?
Yes, all our stitched dresses do have material for alteration.
What is your return or exchange policy?
Your satisfaction is our number one priority. We therefore offer 100% money back guarantee and all returns are acceptable within 30 days time. However the products that are stitched or customized as per customer’s requirement including party wears and bridal wears cannot be returned or exchanged. Ofcourse shipment charges for the returns will be paid by the customer.
Why your prices of party wear and bridal wear seems a bit higher?
We manufacture these outfits made on imported pure fabrics and you know the price of pure fabrics is very high compared to georgette chiffon or other look alike fabrics. We use best quality materials used in handwork embellishments. You can get lower price if you can compromise on quality but ofcourse we do not recommend at all.
I am a reseller and want to upload these pictures on my website or send these pictures to my customers. Can you send me pictures without your logo and watermark?
You will have to pay the charges if you want to get pictures without watermark. And the charges per designer album/catalog is US$5 only. For collection of Bridal Wear, Party Wear and the ones which have more than 50 pics in their catalog, the charges are US$5 per 50 pictures. The size and resolution will be the same as you see on our website.
I am a supplier from Pakistan and want to do business with you. I can supply you the dresses of your interest. How to proceed?
Welcome. If you are sure that you can meet and maintain the quality standards of international requirement and you carry latest fashion collection then you can send us your picture collection with price detail at: orders@qameez.com